Electrical Equipment Mfg.

Customer Service Manager

DEPARTMENT Customer Service
LANGUAGE English
SALARY DOE
LOCATION Norcross, GA
CONTACT NAME Recruiting Dept.
EMAIL job@iseecareers.com
Company Overview

The Company is a leading electrical equipment manufacturing and energy solutions provider.


Responsibilities

  • Manage and lead warranty issues for products supplied by the Company to maximize customers’ satisfaction and minimize impact to customers and the Company
  • Communicate with customers via phone and email to receive warranty cases
  • Collect necessary information on products and its warranty cases
  • Generate warranty case numbers and provide it to the customers with acknowledgement
  • Communicate with experts and technicians to prepare solutions for warranty cases
  • Provide solutions to customers in a professional way
  • Work with local partner companies to execute warranties
  • Process warranty-related invoices
  • Coordinate with the PM all project-related issues
  • Manage and update the warranty tracker in a timely manner
  • Assist with warranty and/or budget reports
  • Estimate budgets of installation for new bidding projects
  • Prepare bidding on HV equipment fieldwork for ongoing projects and award vendors
  • Review and process fieldwork-related bills from vendors

Requirements

  • Bachelor's degree in engineering or a related field of study required
  • 4+ years of experience in the customer service field or HV transmission equipment field required
  • Knowledge of HV transmission products (transformers/HV breakers) required
  • Must be familiar and have practical experience with MS Word, Excel, Projects, PowerPoint, SAP. and other applicable software
  • Good verbal and written communication skills in English required
  • Ability to travel (10% of the time)
  • Complex problem-solving skills required
  • Expertise in HV equipment field service related business is preferred
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Benefits

  • Health, Dental, and Vision
  • PTO
  • 401(k)
  • Incentives