The Company is a leading electrical equipment manufacturing and energy solutions provider.

• Manage and lead warranty issues for products supplied by the Company to maximize customers’ satisfaction and minimize impact to customers and the Company
• Communicate with customers via phone and email to receive warranty cases
• Collect necessary information on products and its warranty cases
• Generate warranty case numbers and provide it to the customers with acknowledgement
• Communicate with experts and technicians to prepare solutions for warranty cases
• Provide solutions to customers in a professional way
• Work with local partner companies to execute warranties
• Process warranty-related invoices
• Coordinate with the PM all project-related issues
• Manage and update the warranty tracker in a timely manner
• Assist with warranty and/or budget reports
• Estimate budgets of installation for new bidding projects
• Prepare bidding on HV equipment fieldwork for ongoing projects and award vendors
• Review and process fieldwork-related bills from vendors

• Bachelor's degree in engineering or a related field of study required
• 4+ years of experience in the customer service field or HV transmission equipment field required
• Knowledge of HV transmission products (transformers/HV breakers) required
• Must be familiar and have practical experience with MS Word, Excel, Projects, PowerPoint, SAP. and other applicable software
• Good verbal and written communication skills in English required
• Ability to travel (10% of the time)
• Complex problem-solving skills required
• Expertise in HV equipment field service related business is preferred
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

• Health, Dental, and Vision
• PTO
• 401(k)
• Incentives